Job Details

• Department: Finance

• Reports to: Managing Director

• Contract Type: Permanent, Full Time

• Salary: £75,000 - £85,000 + Bonus

• Working hours: 09:00-17:30, Monday - Friday

Company

Spabreaks.com is a dynamic and growing business, transitioning from private ownership into trade ownership with strong private equity backing.

Established in 2007, Spabreaks.com made an immediate name within the travel sector and quickly became Europe’s leading Spa Travel Agency. Having opened with just 2 staff and 25 UK based venues we have been on a rollercoaster journey and have now grown to a team of 65, working with over 550 of the world’s leading spa hotels in the UK and Ireland. We send away over 6000 travellers each week and have won multiple industry awards.

We are a digital leader in the industry with now over +90% of our customers booking online and end to end connectivity with our valued spa partners, and we are just getting started!

What makes us unique? Our people. Our employees are the life of our business and by joining our team you will become part of the most talented, ambitious, passionate, collaborative and entrepreneurial team in online travel as we continue to make huge waves in the market and develop Spabreaks.com into a household name in the online travel industry.

Purpose

We are looking for a hands-on, high-energy Head of Commercial Finance to take full ownership of our commercial strategy, trading insight, and FP&A function. You’ll combine strategic thinking with day-to-day involvement, driving overall P&L performance, cost optimisation, and delivering actionable commercial insights.

Reporting directly to the Managing Director, you will lead the commercial finance team, building and refining financial models, pricing frameworks, and venue yield analyses to accelerate growth. You will also take ownership of producing executive board packs and work closely with the Group Finance function to ensure alignment on reporting, compliance, and strategic performance metrics across the wider organisation.

This is a fantastic opportunity for a qualified accountant with a strong commercial mindset, exceptional analytical skills, and a fun, ambitious personality who thrives in a fast-paced environment and enjoys making a tangible impact at all levels of the business.

Main Responsibilities and Duties

• P&L Management & Financial Performance

  • Take ownership of overall trading performance and full P&L accountability, tracking weekly and monthly revenue, gross margins, EBITDA, and operational contribution.

  • Deliver robust variance analysis against budgets and forecasts, identifying emerging risks or profit opportunities early and recommending actionable corrective steps.

  • Partner with department heads across the business to align operational key performance indicators (KPIs) directly with strategic P&L goals.

• E-commerce Commercial Strategy & Unit Economics

  • Own key e-commerce and marketplace unit economics metrics: Booking #, Average Transactional Value (ATV), Gross Profit (GP1) Customer Acquisition Cost (CAC), Customer Lifetime Value (LTV), repeat rates, and contribution margins.

  • Provide real-time trading insights to the marketing and commercial teams, optimising promotional spend, dynamic pricing strategies, and venue availability yields.

  • Working with the leadership team to model and appraise new commercial opportunities and expansion plans. Providing financial rigour and challenge to new initiatives.

• Cost Optimisation & Operational Efficiency

  • Drive proactive cost-saving initiatives across overheads, supplier contracts, tech, and operating expenditures without compromising operational pace.

  • Establish a rigorous cost-benefit mindset across all business departments, evaluating and challenging vendor contract renewals.

  • Measure and optimise marketing efficiency, working alongside performance marketing teams to ensure acquisition spend, affiliate fees, and brand marketing deliver ROI targets.

• Financial Planning & Analysis and Investment Appraisal

  • Own the annual budgeting, monthly re-forecasting, and cashflow planning processes.

  • Develop robust business cases for capital expenditure, technology developments and other significant investments.

• Board Reporting, Group Collaboration and Team Development

  • Preparation and delivery of Board packs and strategic performance commentary for the leadership team, Board and Group Board.

  • Collaborate closely with Group Finance, central reporting functions, and cross-group business units to align commercial strategies, reporting standards, and shared growth targets.

  • Lead, coach, and mentor the commercial finance team, elevating analytical capability, championing AI and Business Intelligence (BI) reporting tools.

Skills & Experience

• Qualified Accountant (ACA, ACCA, CIMA or equivalent).

• Proven senior commercial finance or FP&A experience in a fast-paced, growth-focused business—ideally within e-commerce, digital marketplaces, travel tech, PE-backed, or trade-owned setups.

• Strong FP&A background with advanced Excel modelling skills, BI experience (e.g., Power BI, Tableau), and the ability to translate complex transactional numbers into clear commercial insights.

• Comfortable preparing executive Board packs and collaborating with a Group Finance function to deliver accurate, timely outputs.

• Commercially astute with a sharp instinct for unit economics, margin optimisation, and linking financial performance directly to business strategy.

• Fun, enthusiastic, and engaging personality with the ambition and energy to inspire the team and drive the business forward on its growth journey.

• Hands-on, resilient, and comfortable operating under pressure in a fast-paced, evolving marketplace.

Benefits

At Spabreaks.com, We’re committed to creating a supportive, inclusive, and rewarding workplace. Our benefits are designed to promote wellbeing, flexibility, and personal growth, while helping you make the most of life both in and out of work.

• Workplace Pension – Automatically enrolled into our company pension scheme to help build your savings for the future.

• Hybrid Working – Enjoy the best of both worlds with 2 days working from home and 3 days based in our Brighton office.

• Private Medical Insurance – Fully funded private healthcare scheme for eligible long-serving employees, offering fast access to specialists, digital GP appointments, and health rewards.

• Holiday Buy Back Scheme – Added flexibility to apply for additional annual leave to tailor your time off to your lifestyle.

• Path to Wellness Programme – Access to yoga, pilates, chair massages, lunchtime wellbeing seminars with industry experts, and more.

• Employee Assistance Programme (EAP) – 24/7 confidential support for mental health, financial, physical, and personal wellbeing.

• Online GP Service – Fast, 24/7 access to virtual doctor consultations, medical advice, and prescriptions available worldwide.

• DSE Eye Tests & Vision Care – Financial contributions towards regular eye tests and glasses or contact lenses required specifically for screen work.

• Flu Jab Vouchers – Vouchers providing a free annual seasonal flu vaccination to help keep you healthy through winter.

• Gym Allowance & Health Club Discounts – Support for staying active with discounted corporate gym memberships or a monthly allowance towards your chosen local fitness club.

• Funeral Concierge – Independent 24/7 end-of-life planning, legal document support, and secure digital vault storage to support you and your family.

• Cycle to Work Scheme – Save money and tax on a new bike and accessories via salary sacrifice for a healthier commute.

• Employee Perks & Recognition Platform – Dedicated platform for exclusive shopping discounts, wellbeing tools, and peer-to-peer recognition rewards.

• Everyday Savings & Lifestyle Card – Exclusive access to thousands of savings on everyday essentials, fuel, dining, travel, and top lifestyle brands.

• In-House & Partner Discounts – Generous savings on Spabreaks bookings, friends & family discounts, deal savings, and significant discounts across luxury skincare and wellness products.

• Employee Referral Scheme – Receive cash rewards for recommending great talent to join our team.

• Social Events – Regular company and team events to connect, celebrate, and have fun.

• Familiarisation Trips – Experience our partner venues first-hand through voluntary team trips in the UK and overseas.

• Long Service Awards – Milestone cash bonuses and celebratory dining experiences to mark your career journey with us.

• Life Insurance / Death in Service Cover – Peace of mind with tax-free financial protection for your nominated loved ones.

• Workplace Nursery Scheme – Save on childcare costs through tax and National Insurance savings via salary sacrifice.

Join us and be part of a team that values your growth, well-being, and success!