Company

Spabreaks.com is a dynamic and growing business, transitioning from private ownership into trade ownership with strong private equity backing.

Established in 2007, Spabreaks.com made an immediate name within the travel sector and quickly became Europe’s leading Spa Travel Agency. Having opened with just 2 staff and 25 UK based venues we have been on a rollercoaster journey and have now grown to a team of 65, working with over 550 of the world’s leading spa hotels in the UK and Ireland. We send away over 6000 travellers each week and have won multiple industry awards.

We are a digital leader in the industry with now over +90% of our customers booking online and end to end connectivity with our valued spa partners, and we are just getting started!

What makes us unique? Our people. Our employees are the life of our business and by joining our team you will become part of the most talented, ambitious, passionate, collaborative and entrepreneurial team in online travel as we continue to make huge waves in the market and develop Spabreaks.com into a household name in the online travel industry.

Purpose

The Product & Integrations Executive plays a key role in supporting both the Product and Integrations teams, ensuring that spa and hotel partners are effectively onboarded and that their offering is accurate, competitive, and well maintained.

This role combines partner onboarding, product administration, and integration support. You will be responsible for setting up and maintaining venues and packages, supporting connectivity onboarding and package maintenance and acting as a key link between Product, Integrations and external partners.

Working across both Product and Integrations, this role plays an important part in streamlining processes, improving collaboration and supporting the continued evolution of our product and integration strategies.

Main Responsibilities and Duties

• Support onboarding of spa and hotel partners across product setup and integration platforms

• Set up and maintain venues, packages, rates, images, and content on internal systems and website

• Assist with mapping rooms and packages, ensuring accuracy and timely configuration

• Manage Product and Integrations inboxes, responding to supplier and partner queries efficiently

• Monitor availability and pricing accuracy, particularly during peak trading periods

• Troubleshoot and resolve integration, product, and connectivity issues with internal teams and partners

• Maintain accurate supplier, venue, and integration data across systems and documentation

• Collaborate with Account Managers to ensure all products are correctly built, displayed, and optimised

• Act as a key point of contact for suppliers, supporting both product and integration-related needs

• Provide operational and administrative support across Product and Integrations teams, contributing to team KPIs and process improvements

Skills & Experience

• Excellent attention to detail, particularly when building packages, managing data, rates, availability and problem solving queries

• Experience within travel, hospitality or spa industry is desirable

• Strong administrative and organisational skills, with the ability to prioritise and manage multiple tasks effectively

• Exposure to integrations, channel managers or API/XML connectivity is desirable

• Proactive and self-motivated, with the ability to take ownership and follow through

• Strong communication skills, both written and verbal

• Analytical mindset with a practical, problem-solving approach

• Confident working across multiple systems and spreadsheets

• Comfortable working in a fast-paced, evolving environment

• Collaborative and team-oriented, with the ability to work cross-functionally and independently

• Previous experience in a high-volume, administrative or operations-focused office role is desirable

Benefits

At Spabreaks.com, We’re committed to creating a supportive, inclusive, and rewarding workplace. Our benefits are designed to promote wellbeing, flexibility, and personal growth, while helping you make the most of life both in and out of work.

• Hybrid Working – enjoy the best of both worlds with 2 days working from home and 3 days based in our Brighton office

• Holiday Buy Back Scheme – added flexibility to tailor your annual leave to your lifestyle

• Path to Wellness Programme – access to yoga, pilates, chair massages, lunchtime wellbeing seminars with industry experts, and more

• Employee Assistance Programme (EAP) – confidential support for mental health, financial, and personal wellbeing

• Online GP Service – quick and convenient access to medical advice, prescriptions, and appointments

• Flu Jab Vouchers – helping you stay well during flu season

• Gym Allowance / Corporate Health Club Discount – support for staying active and prioritising your health

• Cycle to Work Scheme – save money on a new bike and promote a healthier commute

• Perkbox Membership – access to exclusive discounts, rewards, wellbeing tools, and recognition

• In-house Discounts – generous savings with Wowcher, Spabreaks, and our trusted partners

• Employee Referral Scheme – receive rewards for recommending great people to join our team

• Social Events – regular company and team events to connect, celebrate, and have fun

• Familiarisation Trips – experience our products and partners first-hand

• Long Service Awards – bonuses and recognition to celebrate your career milestones with us

• Life Insurance / Death in Service Cover – peace of mind for you and financial protection for your loved ones

• Nursery Scheme – support with childcare costs through salary sacrifice

Join us and be part of a team that values your growth, well-being, and success!