Name: Jackie Fry (QA Analyst and Coach)
What is Your Role at Spabreaks.com?
As a QA Analyst and Coach I am responsible for monitoring calls and coaching on call handling so our agents are able to provide the best service to our customers and venues. I also coach on sales techniques and strategies to improve sales and to build up our agents skills.
Describe yourself in 3 words
I'm loyal, competitive and fair
Why did you decide to join Spabreaks.com?
I saw the role as a great challenge, something new, and it gave me the opportunity to have more direct involvement with the sales team. I have never looked back.
What did you do before?
I was the senior QA for a timeshare exchange.
How would you describe the working environment at Spabreaks?
The word family comes to mind and, although it sounds a bit cliche, I really mean it. It's fun, loud, energetic, supportive and competitive; in the right way.
What is your favourite part of the job?
The people! The people make our business and make working for Spabreaks a genuine pleasure.
If you could travel anywhere in the world, where would you go?
I'd absolutely love to go to Dubai.
What advice would you give someone considering joining Spabreaks.com?
You need to be able to multitask, to be determined, and you must want to be part of the team.
Tell us a fun fact about yourself
I enjoy drum solo belly dancing